To make a bank deposit or withdrawal to/from your account you must be verified. Becoming verified is usually a quick process but in some cases can take a few days to complete. Once logged in, click "Account" then "ID Verification" and you will be redirected to Green ID. The easiest and quickest way to verify is to use your passport or driver's license. If you wish t o close y our account, ensure you complet e the following. E nsure you have downloaded all your account trade and transaction histories before completing your request.; Provide feedback on why you are closing your account. Your feedback will be used to improve the website and our services.. Once your request is received, a member of the support team will get back to you as soon. Problem 2: In the service terms of bitmoneylab.de is clearly written, that bitmoneylab.de can delete the account. If you are correct: It's almost impossible to believe that the coders "forget" such an important feature. If an account can not be deleted, the service Terms, chapter 12, deleting an account, given by bitmoneylab.de are.
How to delete btc markets accountTerms of Service | BTC Markets
The website may include commentary and information on Tokens, the market for Tokens, uses for Tokens and other information, interactive tools, quotes, reports and data concerning Tokens and trading in Tokens and other subject matter. To the maximum extent possible, the Company will identify and attribute all information sourced from third parties. The Company does not explicitly or implicitly endorse or approve the Third Party Information.
While the Company takes reasonable steps to ensure that the Third Party Information on its website is correct and up to date, the Company does not verify or validate such information and takes no responsibility for its content or any consequence of any person placing reliance on the Third Party Information.
The Company takes reasonable steps to keep its Platform operational. However, the Company does not warrant, guarantee or represent that:.
In addition, the Company warns you that the Platform and the website may be inaccessible at times due to:. Such Losses may include legal fees incurred in defending or responding to such Losses and consequential losses. This indemnity will apply regardless of whether an Instruction or Transaction was entered in error, but will not apply to the extent that Losses were incurred or suffered by a Company Indemnitee due to its own fraud or wilful default.
All statutory or implied terms are excluded to the extent permitted by law. Users may have rights against the Company under statutory implied terms which cannot legally be excluded. The following exclusions and limitations of liability are subject to any liability the Company has to the User under statutory implied terms or other statutory rights which cannot legally be excluded.
To the full extent permitted by law, the Company is not liable for any damages, losses, costs, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, loss of Tokens or Deposited Currency or any other direct, indirect or consequential loss to any person including the User arising out of any use of the Platform, the Company acting or failing to act on any Instruction, any Transaction, any failure of the Platform, any error or failure or lack of any security measures by the Company or any third party including in relation to storage or transfer of Tokens by or on behalf of the Company or for any other reason, except to the extent the loss is directly caused by the Company's fraud or wilful default.
The Company shall not be liable for any loss as a result of cancelling in whole or in part a User's Instructions. The Company will not be liable for any malfunction, breakdown, delay or interruption to the Internet connection, or if for any reason the Platform is unavailable at any time or for any period.
Where the Company's website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. A User may close its Account at any time by notification to the Company in the form determined by the Company. The Company may suspend or terminate a User's Account at any time immediately upon written notice to the User for any reason, including without limitation for: 1 attempts to gain unauthorized access to the Platform or another User's Account or providing assistance to others attempting to do so; 2 overcoming software security features limiting use of or protecting any content; 3 using the Platform to perform illegal activities such as money laundering, terrorism financing, paying of ransomware, online gambling or other criminal activities; 4 violations of these Terms; 5 failure to pay or fraudulent payment for Transactions; 6 unexpected operational difficulties; or 7 requests by law enforcement or other government agencies; 8 Abusive behaviour.
Users are deemed to have accepted these revisions or termination to the extent that they continue using the Platform. Subject to these Terms and applicable laws, within 60 days of closure of a User's Account, whether by the User or the Company, the Company must insofar as it is possible :.
The Company is entitled to retain from any amounts whether Token or Deposited Currency which may otherwise be payable to the User on closure of its Account any amount payable by the User to the Company, including as Fees or Commissions on sale of Tokens under 2 above. The Company may be legally limited in the values it may refund over a certain period of time and a User shall not hold the Company liable for an inability to refund all values as expeditiously as the User may desire.
The User also agrees that the Company may, in its sole discretion by giving notice, terminate Users' access to the Platform, prohibit access to the Platform and its content, services and tools, delay or remove hosted content, and take technical and legal steps to prevent the User's access to the Platform if the Company, in its exclusive discretion, believes that the User has breached or may breach these Terms or is otherwise acting inconsistently with the intentions of these Terms.
The Company reserves the right to terminate Accounts that have been inactive for a period of 6 months or more. Notwithstanding any suspension or termination of a User's Account, the User remains liable for all Fees and Commissions payable in respect of the Account or any Transaction entered prior to the suspension or termination.
These Terms and User's use of the website and the Platform will be governed by the laws of Victoria, Australia. All Users submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the provision will be enforceable to the maximum extent permissible and the remaining provisions remain in full force and effect. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0.
Also, there will be limited staff coverage over the public holidays. Thank you for your continued support. These Terms can change The Company reserves the right, at its sole discretion, to vary these Terms, at any time.
Risk warning Holding and trading Tokens carries a high level of risk and may not be suitable for all investors.
The User confirms that in using the Platform and holding and transacting in Tokens, it fully understands the following risks: Volatility Risk: The value of Tokens may rise or fall. The value of Tokens is affected by factors outside of the control of the Company.
There is a risk that the Company become insolvent or subject to losses which may jeopardise its ability to deliver to you some or all of the value of your Tokens or repay to you Deposited Currency. Use of the Website and Platform: Jurisdictional Limits With the exception of some Liquidity Providers and Approved Overseas Users, the Platform is available only to Australian residents and is not intended to be offered or made available to any person who resides outside of Australia.
Who May Be a User of the Platform Subject to clause 4, a User must be an Australian resident individual, partnership or company including one acting in the capacity of a trustee which has met the Company's Account opening procedures, including, if required, any client verification procedures, and which is authorized to use the Platform by the Company. Security of Users' Account Information and Liability for its Misuse Users are responsible for maintaining the confidentiality and security of their Account information, including their password, and for checking that all activity including Instructions and Transactions which occur on their Account was authorised by them.
Tokens are held on your behalf and the Company limits its liability for loss or theft of Tokens Tokens are held by the Company on a User's behalf and the Company holds legal title in the Tokens. Users acknowledge that: The networks by which Token transfers occur are operated by third parties and are outside of the Platform. The Company gives no guarantee of and takes no liability for the security of the Token transfer networks. Losses of Tokens may occur due to use of a Token transfer network which are outside the control of the Company and the company limits its liability for any such losses in clause 19; The speeds of the Token transfer networks are outside the control of the Company.
It may take some days for a transfer of Tokens to a User's Account deposit to be received by the Platform, or for a transfer of Tokens from a User's Account withdrawal to be effected. The Company is not liable for any consequences of failures of Token deposits or withdrawals to be effected in a timely manner.
Execution Policy In general, the Company will execute Instructions in the order in which they are placed by Users, but having regard to the price at which the Instruction is placed. Please see the Fees page for our current Fees and Commissions. Limitations on the Use of the Platform The Company in its absolute and sole discretion may: restrict the number of open Instructions a User may have on the Platform at any one time; restrict the ability of a User to change or cancel a posted Instruction at any time; periodically define the incremental values for Instructions on the Platform; and cancel in whole or in part Instructions that do not adhere to these limitations.
The Company's Obligations and Powers The Company warrants and represents that: It will use all reasonable care and skill in facilitating the matching of Instructions of the Users via the Platform to facilitate Transactions. The trading price for a Transaction is calculated on the basis of actual matched offers made by other Users participating in the bidding process on the Platform combined with the Company's applicable commission if any. The Company does not set, and takes no responsibility for, the price of Tokens traded on the Platform, except in the case of Large Transactions.
It shall comply with the laws and regulations relating to offering the Platform in Australia. The Company does not warrant or represent that: its website or the Platform is free from errors, viruses, worms or other technical anomalies which may cause problems or damage to User's own computer hardware or software; or its security systems are impregnable, although the Company does take reasonable measures to ensure the Platform and all of the Company's systems are reasonably secured and protected against attack.
User's Obligations and Acknowledgements The User acknowledges that once an Instruction is placed it is irrevocable by the User, and once a Transaction is matched, it will proceed to settlement and delivery through the Platform unless the Company purges the Transaction.
The User represents and warrants that: it will only operate an Account and use the Platform to perform trades of Tokens in accordance with the conditions set forth in these Terms; it is duly authorized and has the capacity to provide each Instruction and enter into each Transaction on the Platform; it is a resident of Australia except in the case of a Company-approved Liquidity Provider or Approved Overseas User.
The User will not: use the Platform to perform any illegal activity of any sort, including, but not limited to, money laundering or terrorism financing; use the Platform to perform payment of any ransomware, including, but not limited to cryptolocker; or give any Instruction or enter any Transaction, or do or undertake any other activity, whether or not through the Platform, which would or may negatively affect the performance of the Platform or the reputation of the Company.
Intellectual Property All intellectual property rights vested in texts, images or any other content found on or related to the Platform are owned by the Company. Website Commentary The website may include commentary and information on Tokens, the market for Tokens, uses for Tokens and other information, interactive tools, quotes, reports and data concerning Tokens and trading in Tokens and other subject matter.
Access to the Platform The Company takes reasonable steps to keep its Platform operational. In addition, the Company warns you that the Platform and the website may be inaccessible at times due to: down time and maintenance; internet, network or server problems; equipment failure, including the failure of third party systems; or a Force Majeure Event. Termination A User may close its Account at any time by notification to the Company in the form determined by the Company.
Subject to these Terms and applicable laws, within 60 days of closure of a User's Account, whether by the User or the Company, the Company must insofar as it is possible : In respect of any Deposited Currency held in the User's Account, pay to the User's nominated bank account the amount of the Deposited Currency; and In respect of any Token held in the User's Account, in its absolute discretion either: transfer the Tokens to the User or a person nominated by the User which may be another Token trading platform provider ; or sell the Tokens at the prevailing market price and pay the amount raised to the User's nominated bank account.
Severability If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the provision will be enforceable to the maximum extent permissible and the remaining provisions remain in full force and effect. Definitions In these Terms: Abusive behaviour includes the use of abusive or threatening language or behaviour, whether by email or otherwise.
Account means a User's account maintained by the Company, which allows among other things the User to record, trade, receive and withdraw Tokens. Account balance means the total of fiat currency and Tokens that appears in the User's Account. Beneficial interest means the right to use and sell the Tokens but is not the same as having legal title in the Tokens.
Beneficial owner means the person who has the beneficial interest. You are the Beneficial owner of the number and type of Tokens which are recorded in your Account, because the Company is holding those Tokens on your behalf and for your benefit. Business day means a day that is not a Saturday or a Sunday or any other day which is a public holiday or a bank holiday in Australia.
Deposited Currency means the authorized currency of Australia or such other sovereign nation as is acceptable to the Company and held in a User's Account. Commission means an amount levied as payment to the Company for arranging and matching a Transaction.
A Commission is generally levied as a percentage of the value of a Transaction. Fee means an amount levied by the Company in relation to a User's Account. It may be levied against a particular User's Account or in respect of a class of Accounts or across all Accounts.
Fees may also be levied in respect of specific services provided to Users. Instruction mean offer to buy or offer to sell Tokens through the Platform at the price, if any, nominated in such Instruction plus any applicable Commission.
Large Instruction means an Instruction that the Company wishes to match with a Liquidity Provider due to its size. The easiest and quickest way to verify is to use your passport or driver's license. We may also ask for additional documentation to confirm your identity. We recommend all users add two-factor authentication to both their BTC Markets account and email accounts for additional security.
For security reasons, we do not allow email address changes. The two-factor code is very time-sensitive. Even if it is out by a few seconds it may prevent you from accessing your account. During the 2FA setup process, the system provides backup codes which will allow you to add your BTC Markets account to a new app. If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible. However, our recommendation is that clients should manage and safely secure their own funds.
This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system. Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve.
We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves.